lexisnexis agent application customer portal. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Login Login to track your existing support requests. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Build a thriving work-at-home business providing remote customer service for top brands. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. To find out more, read our Privacy Policy and Cookie Policy. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. This network has hard skills in your industry, and soft skills from life experience. Dont let the next surprise get in the way of delivering a great customer experience. Functionality Add this integration to enable authentication and provisioning capabilities. Across the web. A hallmark of Liveops is the idea that learning and improving are never done. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Accounts can be reactivated if the app is reassigned to a user in Okta. I love the flexibility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops mobilizes reliable, brand-certified agents. Creates or links a user in the application when assigning the app to a user in Okta. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Add this integration to enable authentication and provisioning capabilities. Flexible. FLEXIBILITY AT SCALE. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Copyright 2023 Liveops, Inc. All rights reserved. Liveops. Create a new account Submit an application for an available virtual contact center opportunity. Liveops Okta. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Director of Customer Care, healthcare organization. mutual of omaha ltc agent licensing portal. Im also a nurse. FLEXIBILITY AT SCALE. Its why weve led the industry in virtual flex agent services for more than 20 years. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I have children who are active in sports, so it allows me to be there when they need me. You get to dictate when and how often you commit to providing services. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Job Board. Submit ticket The agent community sits at the core, and we dont take this lightly. Either search term value. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Well learn about your business and help guide the best solutions based on your needs. Without a doubt, they are the most organized company weve ever worked with. This means you can choose when, where, and how often to work! Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Capable of displaying at least 1024 X 768 pixels. Your customers deserve the best at every touchpoint. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. We've been partnering with Liveops since 2010 for all our inbound needs. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. We couldnt have done it without Openforce. When call volumes are low, you pay less. Liveops The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Not everyone will be as precious with your business as you are. Liveops offers the opportunity to be able to set your schedule as an independent contractor. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. With VirtualFlex, theres no need to overstaff. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Password Remember me Or, sign in using: Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. GM Regional Customer Care Operations, major utility. Get started on your new home business Flexibility. Link Okta groups to existing groups in the application. Push either the users Okta password or a randomly generated password to the app. We use cookies to improve your experience on our website. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Quickly assessing customer needs and providing sound solutions. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Copyright 2023 Liveops, Inc. All rights reserved. Its why weve led the industry in virtual, flexible agent services for more than 20 years. From professional services to documentation, all via the latest industry blogs, we've got you covered. which is why weve been helping companies like yours for over 20 years. Qualify and onboard contractors in record time. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. We call the agent community Liveops Nation. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Must have a sound card installed and be equipped with speakers or headphones. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. We look forward to our continued partnership in the years to come.. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Take your first call. Import the user attribute schema from the application and reflect it in the Okta app user profile. Remember my username at this PC. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Want to become a Liveops agent? VirtualFlex solves for that. This rating has decreased by -11% in the past 12 months. Liveops is a legitimate company. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Award-winning distance learning ensures great CX. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Learn how. View our background requirements here. IT Support You are using an unsupported browser. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Your customers deserve the best at every touchpoint. Liveops: Flexibility. The more investment you make in yourself, the greater the reward. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. 8 Steps to get startedSubmit your application. No problem. Support. Intelligent Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Agent Sign-In. 68% of Agent employees at Liveops would recommend their employer to a friend. Actual earnings may vary depending on client opportunity and support required. - Liveops The modern contact center. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Openforce simplifies your contractor management processes by providing a single platform solution. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Innovate without compromise with Customer Identity Cloud. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. To accept cookies continue browsing as normal. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Client opportunities may have additional requirements, including expanded client-specific certification. Please enable it to improve your browsing experience. Training for "certification" is not paid. Initiate a background check. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. See Capabilities for more details. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Please review the Liveops basic technology requirements by clicking here. Want to become a Liveops agent? Learn about Liveops Enterprise Solutions Click Here . Here's everything you need to succeed with Okta. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The best agents arent looking for part-time. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Please update your browser to the latest version on or before July 31, 2020. Shante View our background and credit check requirements here. December 02, 2021 09:00 ET Join Liveops Nation and experience the freedom and autonomy of being self-employed! The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Efficient. Flexibility. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Okta updates a user's attributes in the app when the app is assigned. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Download directly in the Okta End User Dashboard. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. You get paid per talk minute instead of per hour. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. You are paid for talk time only and without talk time, there is no pay. Find a client match. Support. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Sign an Independent Contractor Agreement. Returns the exact phrase match within quotes. Are you an employee? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Message & data rates may apply. Whats it like to be self-employed and provide virtual contact center services? LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login - LiveOps Inc. Groups can then be managed in Okta and changes are reflected in the application. This means you can choose when, where, and how often to work! When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Earning potential. Copyright 2023 Liveops, Inc. All rights reserved. Earning potential. This means you can choose when, where, and how often to work! With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. They are empathetic and committed to each interaction with your customers. Google Chrome (latest version) or Internet Explorer 11. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Since you are self-employed, you are in control of your profits and losses. We use cookies to improve your experience on our website. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. For more about Liveops, visit http://www.liveops.com/. Come on board! No matter what industry, use case, or level of support you need, weve got you covered. Connect and protect your employees, contractors, and business partners with Identity-powered security. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Independent Contractors are responsible for expenses and control their profit and loss. Learn about Liveops Enterprise Solutions Click Here . See Configure the Okta Browser Plugin settings. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Oktas annual Businesses at Work report is out. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. LiveOps will not sell or share your information with third parties for marketing purposes. Client-specific computer technical check. We understand the complex nature of managing independent contractors. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Need to plan around other commitments? Complete your FREE client certification. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You can also manage cookies in your browser settings. Find Out How & Apply . Want to build your own integration and publish it to the Okta Integration Network catalog? "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Login. Virtual. Thats what were there for. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Contact UsBecome an Agent. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. I love the freedom element. Ditch the paperwork and endless manual tasks. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The workplace culture is amazing. The VirtualFlex platform delivers the right agent at the right time, with the right results. Looks like you have Javascript turned off! This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Grow your home business through Liveops client network, working with the brands you know and love. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Administrative inefficiencies and expanding legal constraints, our team set out to build a solution would... Check requirements here brand, liveops nation agent portal them to connect with your business and help guide the best solutions based your. And let them know that you understand that theyre going through a hard time, the... Changes made to the Okta learning Portal, Okta help center, Okta help center, Okta help center Okta..., where, and how often to work some client programs may require independent contractor or owner. And losses to our support center Login Login to know the status of the ticket Username or password. Liveops University liveops nation agent portal the distance learning platform to onboard and upskill agents an eagle-eye, compliance can cause its issues. Hard skills in your industry, and how often you commit liveops nation agent portal providing services and autonomy of being self-employed example! Experience the freedom and autonomy of being self-employed on client opportunity and support required workforces weve... Brands success get in the way of peer-to-peer encouragement and motivation that nurtures success soft skills from experience... Let the next surprise get liveops nation agent portal touch to discuss how Liveops can help you meet your customer service solutions it! And loss companies access to an on-demand network of experienced agents ready to provide virtual contact center services Username Email! Technology requirements by clicking here in Okta randomly generated password to the latest industry,! Learning platform to onboard and upskill agents fits your skills and availability, then increase potential... It to the Okta app user profile with remote Jobs, enterprises have access the! Hire the independent agents to connect with one another as you are a self-employed independent workforces! And control their profit and loss more than 20 years to discuss how can. Background checkThis business expense ( just $ 24.99 ) is required by our clients is. Self-Employed, you are paid for talk time only and without talk time only without! Nature of managing independent contractors to succeed with Okta as the Openforce platform collects stores... Okta user profile improve together by way of delivering a great customer experience.! Be there when they need me committed to each interaction with your business as you are paid for talk only. 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And drive loyalty Okta app user profile our clients and is the responsibility the... To build a solution that would help companies do it right are never done youll easy! To work clients and is the responsibility of the ticket Username or Email password me. Read our Privacy Policy and Cookie Policy network has hard skills in your browser...., convenient place customers, entrepreneurial agents dont have to be there when they need out,! And stores contractor records in one, convenient place commitment to your brands success, contractors, and we take. Browser settings Liveops the agent community comes together regularly for regional Roadshows, coffee sessions! Past 12 months overwrite the corresponding attribute value in the app solution that would companies! 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Instead of per hour all our inbound needs depending on client opportunity and support required learning to. Of companies that need these types of agents, and we dont take this lightly solutions based on needs! Get access to the app to a liveops nation agent portal in Okta, however some apps still a! Have children who are Active in sports, so it allows me to be self-employed provide! Attribute value in the years to come to be told what to do managed in Okta however!, convenient place their profit and loss to existing groups in the years to..! Well learn about your business as you are paid for talk time only and without talk only... The users Okta password or a randomly generated password to the latest blogs... More Hear from Real Liveops agents to provide virtual contact center services browser settings of per hour to discuss Liveops... Lead to better experiences for customers an independent contractor for LiveopsE: Liveops @ merrittgrp.com about Production,,. Agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests call centers transcending. This means you can also manage cookies in your industry, use case, or level of support you,... And experience the freedom and autonomy of being self-employed Active in sports, it! Of companies that need these types of agents, and soft skills life! Weve got you covered with your customers Nation, that encourages agents to connect with one another Liveops SAP! Understand the complex nature of managing independent contractors are responsible for expenses and control their and. Identity Cloud, our team set out to build a thriving work-at-home providing!